Website support and maintenance
Updates, security, content changes, and monitoring from the team that knows your site.
A website needs regular care after launch.
Plugins and themes need updates, forms need testing, security needs watching, and the marketing team needs changes made without waiting weeks.
ThinkPod’s development team supports WordPress sites for manufacturers, B2B companies, and healthcare organizations. Support requests come through one point of contact, and the same people who handle SEO and analytics see every change, so updates do not break tracking or rankings.
Our ThinkFWD process
Research, plan, execute, refine.
- ResearchSite health, security, plugins, and how your team gets changes made today.
- PlanA support plan with scheduled updates and a clear path for every request.
- ExecuteOur development team handles updates and changes, with SEO and tracking protected.
- RefineRegular reviews of site health and open requests set what comes next.
Services
What is included
Updates and backups
WordPress core, theme, and plugin updates with backups before changes.
Security monitoring
Firewall and malware monitoring, login protection, and response if something goes wrong.
Content and page changes
New pages, copy updates, images, and layout changes handled by our team.
Content services →
Form and tracking checks
Regular testing of forms, notifications, and conversion tracking.
Learn more →
Technical SEO monitoring
Monthly scans and Search Console checks for new errors.
Learn more →
Accessibility and compliance
ADA accessibility improvements and HIPAA-compliant forms covered by a BAA for healthcare.
Website design services →
What clients say
“I’ve had some pretty unique web functionality needs, and they have met my expectation each and every time. What I like most is their willingness to research solutions and think outside the box.”
Charlene Bell, Marketing Coordinator, IU Health Goshen
For partnership clients
Hosting, security, and website care at no additional fee
When you have an ongoing partnership with us, hosting and website care are included. There’s no catch, and you still own everything. We do it so we can act fast. Many of the problems we find are hosting fixes, and when we host, we fix them directly instead of waiting on another vendor. If you prefer to keep your current hosting, we’ll work within that setup.
Hosting and maintenance
Fast WordPress hosting, updates by our development team, and nightly backups.
Security
SSL monitoring, daily malware scans, a website firewall, and blacklist alerts.
Performance
Image and code optimization for faster mobile load times.
Accessibility readiness
Regular accessibility scans and fixes, plus an accessibility tool for visitors who need it.
Healthcare-ready tools
HIPAA-compliant forms covered by a BAA for patient submissions, plus premium SEO and security plugins.
Ownership
Your website, domain, hosting, and accounts stay in your name, with a clean handoff if you ever move.
Why it matters
Small issues on a business website tend to grow.
Outdated plugins are a common security risk.
Regular updates and monitoring reduce the chance of a breach or a broken site.
Broken forms cost leads quietly.
A form that stops sending notifications can go unnoticed for weeks without routine testing.
Unplanned changes can hurt SEO.
Edits made without checking redirects, metadata, or tracking can undo months of work.
Results
Sites we built and support
Healthcare
1,273%
more organic traffic
Goshen Health
Systemwide website redesign, enterprise SEO, and HIPAA-compliant workflow tools for a multi-division health system. 1,273% more organic traffic and a 40% reduction in intake steps.
Complex B2B
211%
traffic growth
Franger Gas
Brand, website, location SEO, and ongoing content for a fourth-generation propane and energy company serving residential, agricultural, and commercial customers. 211% traffic growth.
Complex B2B
419%
more sessions, 5,300 to 27,600
Fibertec Environmental Services
SEO and a new website for an accredited testing lab. Sessions grew from 5,300 to 27,600, with first-time rankings for technical terms like TO-15 and ASTM D7979.
Fit
Who this is for
Website support fits organizations that:
- Run a WordPress site that supports sales, recruiting, or patient acquisition.
- Want changes made quickly by people who know the site.
- Need security, accessibility, and tracking handled as part of routine care.
Related services
Related services
Questions
Frequently asked questions
Do you support websites you did not build?
Yes. We start with a review of the site, hosting, plugins, and tracking, then recommend what needs attention before ongoing support begins.
What platforms do you support?
Most of our support work is on WordPress. We also work with other platforms depending on the site.
How do we request changes?
Requests go through a single point of contact and a shared project system, so you can see status and history.
Do you provide hosting?
Yes, for clients with an ongoing partnership, at no additional fee. We move your site to our managed hosting, with daily backups, security monitoring, and updates. If you prefer to stay with your current host, we work with them.
From the blog
Related reading
Next step
Need a team behind your website?
Tell us about your site and how changes get made today. We will recommend a support plan that fits.
Most projects start at $10,000, and ongoing partnerships start at $5,000 a month.
